Question 1

Why book with us direct?

Accepted Answer

When you book direct you pay less, with no third party booking fees. Plus, sign up for our email list to receive additional special promotions & discounts only redeemable by booking direct. You can book directly on our website here.

Question 2

Do you have a minimum night stay?

Accepted Answer

Our minimum night stay varies throughout the year.

During peak season in winter and summer, our minimum night stay is 5 nights.

During the offseason, our minimum night stay is 3 nights on weekend dates and 2 nights on midweek dates.

Please inquire for additional availability.

Question 3

Where are you located?

Accepted Answer

The Tahoe House is located in beautiful Stateline, Nevada just a few minutes drive from everything this beautiful destination has to offer.

Visiting Stateline is an unforgettable experience. From taking in the breathtaking views of Heavenly Ski Resort on the snowy slopes to enjoying a day of leisure at Nevada Beach or Edgewood Golf Resort, there's something for everyone here. If you're looking for some shopping or fun after dark, Heavenly Village and the Stateline casino corridor is sure to provide with its many shops, bars and nightclubs. Whether you're searching for an adventure or just a relaxing getaway, this place has it all!

Question 4

What times are check-in and check-out?

Accepted Answer

Check in is anytime after 4pm. Check out is at 10am.

Question 5

How does check-in work? Do we have to go somewhere to get keys?

Accepted Answer

The Tahoe House offers self check-in via keyless entry. Check-in instructions including exact address and your personal keyless entry code will be emailed to you 24 hours prior to check-in. Just arrive at The Tahoe House and use the code provided. The code will remain active for the duration of your stay.

Question 6

How many parking spaces are available?

Accepted Answer

As per the Douglas County Vacation Home Rental Ordinance, we are strictly prohibited to no more than (3) vehicles at our vacation rental. The Tahoe House includes access to the 1-car garage for parking, plus 2 additional parking spaces in the driveway. Please park your vehicles in the designated driveway and/or garage space, ensuring cars do not block the road or neighboring driveway. Failure to do so may result in a fine from Douglas County.

Question 7

Do you have Wi-Fi and cable at the house?

Accepted Answer

We provide high speed wireless internet and cable, as well as Roku TV Streaming Devices on both the living room and outdoor TV’s which allows you to log into all your favorite apps like Netflix, Hulu and Disney+.

Question 8

May we bring a pet to the vacation home?

Accepted Answer

Up to two (2) dogs are permitted at The Tahoe House per guest reservation, only as arranged in advance and with a signed Pet Addendum and paid Pet Fee of $175. The addition of any other pet is prohibited without prior approval. You are solely responsible for any damage or personal injury caused by your dog.

To bring your dog(s), guests must agree to the following terms:

Guests agree to attend to their dog(s) at all times 
Guests agree to never leave their dog(s) unattended at the property at any time 
Guests agree to promptly report any damage caused by pet(s)
Guests agree to clean up after their dog(s) & dispose of their pet(s’) waste promptly
Guests agree that dog(s) will be rinsed of dirt, sand or debris & dried thoroughly before entering the house. Dog towels and paw wipes are provided
Guests agree to use dog couch cover, dog bed and/or dog blanket provided to protect furniture and sheets 
Guests agree that their dog is housebroken
Guests agree to keep dog(s) from causing excessive noise and to prevent any annoyance, disturbance or discomfort to neighbors and others 
Guests agree to ensure the rental unit is safe for their pet. We strongly recommend keeping dog(s) on leash when outside of the gated/fenced back patio area, due to the proximity to the main road. 
Guests agree to adhere to local ordinances, leash laws and licensing requirements
Guest agrees to be responsible for any damages, additional cleaning and/or treatments that may be required due to not following the above rules.

Question 9

What are the house rules?

Accepted Answer

Please be aware of the House Rules in place at our vacation rental. Understanding and complying with our house rules will make for a comfortable and fun stay for everyone!

1. Per the Douglas County Vacation Home Rental noise ordinance, quiet hours are from 9pm - 8am. We hope you have lots of laughter and fun times during your vacation, however, we’d really appreciate it if you’re mindful and keep noise to a minimum during quiet hours. Failure to do so may result in a fine from Douglas County.

2. We have parking space on our property for up to three vehicles. Please park your vehicles in the designated driveway and/or garage space, ensuring cars do not block the road or neighboring driveway. Failure to do so may result in a fine from Douglas County.

3. Absolutely no parties. Smoking is not allowed anywhere inside the house or on the property.

4. Our property borders National Forest Land and there is wildlife in the area, including bears. NEVER leave any food or garbage outdoors or in your vehicle as this will attract the bears. Bears in Lake Tahoe frequently break into homes when open windows and doors are left unattended and there is food inside. As a reminder, always close and lock all windows and doors when you're not home to prevent bear break-ins.

5. Remove shoes upon entry and be sure to maintain a good level of cleanliness throughout your stay. This will make it much easier when check-out time comes and will help avoid additional cleaning fees. We hope you’ll enjoy the local winter activities but please be sure to leave all skis/snowboards, boots and wet winter gear on the coat rack and rubber mats provided in the mud room.

6. Never leave the garage doors open. The furnace and water heater are located in the garage and expensive damage can be caused to these systems if the garage door is left open.

7. Please use the coasters and placemats provided throughout the house to prevent damages due to cold and/or hot items being placed on surfaces.

8. While we know our guests won’t intentionally break anything at our vacation rental, we understand accidents can happen sometimes. Always report any accidental damages or breakages in a timely manner, especially before check-out. In case of any accidental damage, we’ll look into the issue to decide if and how much the deduction or repair cost will be. In the case of any damage to the property or it’s appliances that are not covered by our insurance, the guest will pay for the repair costs from the security deposit.

Question 10

What is your cancellation policy?

Accepted Answer

We offer full refunds for cancellations made within 48 hours of booking if the check-in date is at least 14 days away. A 50% refund is offered for cancellations made at least 7 days prior to check-in. We do not offer refunds for cancellations made within 7 days of check-in.

We do not offer refunds for weather related events outside of our control, such as wildfires, poor air quality due to smoke, road closures or winter snowstorms.

We ask that all guests purchase travel insurance to protect your trip. Travel Insurance Plans can be purchased from 3rd parties such as Allianz Travel Insurance.

Question 11

Do you offer trip insurance?

Accepted Answer

We ask that all guests purchase travel insurance to protect your trip. Travel Insurance Plans can be purchased from 3rd parties such as Allianz Travel Insurance. Be sure to carefully read the fine print of the insurance plan you purchase so you know which cancellation reasons are covered and which ones are not. A “Cancel For Any Reason” plan is highly recommended.

Question 12

Do you supply linens?

Accepted Answer

The Tahoe House provides crisp white luxury bed linens exclusively from Brooklinen®. Bath towels for each member of your group along with kitchen towels are also included in your stay.

Question 13

Do you supply basic household essentials?

Accepted Answer

The Tahoe House comes stocked with paper towels, toilet paper, tissues and trash bags as well as dishwasher detergent pods for the dishwasher and laundry detergent pods for the washing machine.

We also provide non-toxic personal care products exclusively from Public Goods, including shampoo, conditioner, body wash, hand soap, dish soap and lotion.

In the fully equipped kitchen you will find olive oil, cooking spray, salt & pepper and basic seasonings.

Question 14

Do you have any baby gear?

Accepted Answer

Please let us know in your booking request if you will be traveling with an infant. We can provide a Pack n’ Play and/or highchair or booster seat upon request.

Question 15

How far is the grocery store?

Accepted Answer

There are a few great places to pick up groceries in close proximity to The Tahoe House. Our favorites are Safeway in Round Hill (approx 3 miles/6 minute drive from the house) and Whole Foods in South Lake (approx 3.6 miles/9 minute drive from the house). There is an additional Safeway location in South Lake Tahoe but it's often very crowded, especially on weekends so we suggest avoiding it. Grocery delivery is also available via Instacart.

For beer, wine & liquor, Dart Discount Liquors right at the bottom of Kingsbury Grade (approx 1.7 miles/4 minute drive from the house) has great selection and prices.

Question 16

Are there quiet hours at your vacation rental?

Accepted Answer

Per the Douglas County Vacation Home Rental noise ordinance, quiet hours are from 9pm - 8am. We hope you have lots of laughter and fun times during your vacation, however, we’d really appreciate it if you’re mindful and keep noise to a minimum during quiet hours. Failure to do so may result in a fine from Douglas County.

Question 17

Do you allow smoking in your vacation rental?

Accepted Answer

Smoking is not permitted anywhere inside the house or on the property.

Question 18

Should I be concerned about bears or other wildlife during my stay?

Accepted Answer

Our property borders National Forest Land and there is wildlife in the area, including bears. NEVER leave any food or garbage outdoors or in your vehicle as this will attract the bears. Bears in Lake Tahoe frequently break into homes and vehicles when open windows and doors are left unattended and there is food inside. As a reminder, always close and lock all windows and doors when you're not home to prevent bear break-ins.

Question 19

Do I need a 4WD vehicle to access The Tahoe House?

Accepted Answer

During the winter snow season, this area of Lake Tahoe can experience very large snow accumulations. 4 wheel drive vehicles are highly recommended.

Question 20

How do you handle snow removal at your vacation rental during the winter months?

Accepted Answer

We’ve partnered with All Clean Snow Removal to provide driveway snow removal services at the house during the winter season. When 6 inches or more of snow accumulates, an All Clean crew member will be there within 24 hours or less to clear the driveway. We ask that guests make use of the parking space in the 1-car garage to create access for snow removal operations during snowstorms.

We’ve also partnered with a local hand shovel crew who handles snow removal for the front entry and back patio prior to each guest check-in. Shoveling service is not provided mid-stay, however we do provide (2) shovels and de-icing salt in the garage for your use if necessary.

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